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Where are you shipping from?

Our shipping center is located in Torrance, California.

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If, at any given time, you wish to unsubscribe from our newsletter or email updates, then you can do so by choosing the ‘Unsubscribe’ option. This is mentioned at the bottom of all the emails sent to you by us.

My Payment Methods

Please read below about our payment options. If you need help or have questions please give us a call Monday thru Friday 10am – 5pm at 424-327-4966 or email at Thank you for your continued support and business.

Debit or Credit Card (Phone orders) – We can take all forms of card payments over the phone Monday thru Friday 10am – 5pm at 424-327-4966 or email at

Debit or Card Card(Directly on website) (No AMEX) We take Visa/MasterCard and Discover. AMEX is unsupported but can take AMEX cards over the phone with our phone processor.

eChecksPlease read — Checks will be written to Ketum LLC and directly debited from your checking account in 2-3 days business days, so please keep the funds available. (For new customers) Please allow up to (3) business days for check processing before shipping, but if you email us at to confirm you will keep the funds available. We’ll release your order sooner. If for any reason the check bounces we will acquire a $25 charge back fee from our bank.

Green Bean Pay – Similar to Cash App. Green Bean Pay offers a simpler and safer way to pay via electronic check with a 24 hour processing time. Green Bean Pay allows you to process payments directly from your bank account. You simply link your online checking account to your new or existing Green Bean Pay account to begin using. All Payments will be made payable to Ketum LLC.

Exchanges & Returns

Return Process

Not satisfied with your order? You can return your parcel within four weeks of purchase by contacting us*. Our Customer Representative will issue a return label bearing your information, which will remain confidential at all stages.

Drop off Return

Once the return label is issued to you, drop the product at any specified post offices (in an untampered and original packing). After we receive back the product, our team will closely inspect the condition, and the amount will be fully or partially reimbursed (depending) via the same method you chose to pay through.

Return with Gift Receipt

Don’t wish to get reimbursed? We will dispatch a Gift or an Exchange Receipt, which you can use to purchase something else instantly or at some point later. And of course, don’t worry! Your payment is secure with us.

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Not finding the help you need?

1-424-327-4966 - (Monday - Friday) 9 to 21 (EST)

  • Stay Connected

    • Phone:
      (424) 327-4966
    • Email:
    • Address:
      Ketum LLC. 2209 Torrance Blvd Torrance, CA 90501
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    Disclaimer: This product has not been approved by the FDA and is not intended to diagnose, treat, mitigate, prevent or cure any condition or disease. Mitragyna Speciosa and CBD products should not be used by women who are pregnant or breastfeeding. Not to be used while operating a motor vehicle or machinery. By using this product you agree to our terms of service and that you are at least 21+ years of age. Always consult a doctor before utilizing any new supplement or botanical product. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND SEVERAL COUNTIES IN MS.. We do not ship internationally. CBD Shipping Restriction: We do not ship CBD internationally. We can not ship to NY or LA. We can only ship CBD with 0% THC to Kansas. Products on this site contain 0.3% THC or less.

    © 2022, Ketum Superior Kratom. All right reserved.