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Shipping and Return + Refund Policy

NOTICE: All return requests are to be accompanied by the original product. It must be unopened and original condition in order for the customer to qualify for a refund.

On all packaged items we require that the customer contact us within at least ten (10) days of receipt of product in order to qualify for refund or exchange.
Ketum does not assume the responsibility of return shipping costs on any merchandise. All orders are thoroughly inspected at Ketum and adequately packed before shipment.
Ketum does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
All Ketum products are packaged and heat sealed. This seal cannot be broken in order for a product to qualify for refund. Ketum reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.

If any additional shipping questions please contact us at Our return address: 17326 Falda Ave Torrance CA 90504.

Shipping policy

Domestic (within US) Shipping Carriers

Our Domestic (within US) shipping methods are either 2-5 days USPS Priority or 1-2 days USPS Priority Mail Express. Both come with tracking and delivery confirmation but we do not require a signature. The standard charge for 2-5 day shipping is $7.20 and $24.95 for Priority Mail Express. USPS Priority Mail Express usually means that the package will be delivered the next day but NOT an overnight shipping option. This will depend on your zip code. Orders must be received before cutoff time to qualify.

International Shipping

International orders are shipped via USPS Priority (6-10 business days) or Express EMS (3-5 business days). Shipping times do not include packages which may be held up in customs. Costs will be calculated at checkout and will depend on weight and destination. It is the buyers responsibility to ensure that contents comply with all laws within the country being shipped to

Orders received before 2:00PM EST, Monday to Friday (except holidays), will ship the same day. Orders received after the cut off time will begin to process the next business day.

Shipping is excluded to: Indiana, Wisconsin, Vermont, Arkansas, Rhode Island, Alabama, San Diego county, Sarasota county, FL, Jerseyville, IL, and Union County, MS

  • Stay Connected

    • Phone:
      (424) 327-4966
    • Email:
    • Address:
      Ketum LLC. 2209 Torrance Blvd Torrance, CA 90501
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    Disclaimer: This product has not been approved by the FDA and is not intended to diagnose, treat, mitigate, prevent or cure any condition or disease. Mitragyna Speciosa and CBD products should not be used by women who are pregnant or breastfeeding. Not to be used while operating a motor vehicle or machinery. By using this product you agree to our terms of service and that you are at least 21+ years of age. Always consult a doctor before utilizing any new supplement or botanical product. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND SEVERAL COUNTIES IN MS.. We do not ship internationally. CBD Shipping Restriction: We do not ship CBD internationally. We can not ship to NY or LA. We can only ship CBD with 0% THC to Kansas. Products on this site contain 0.3% THC or less.

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